Shipping Policy – Furruo

At Furruo, we believe every part of your shopping experience should be simple, clear, and reliable. We work to make ordering your pet's essentials as smooth as possible, from checkout to delivery.

Please review the information below for complete details about how we process and ship orders.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed on weekends or public holidays.

Once your order has been processed, it will be prepared for shipment and handed over to the appropriate shipping carrier.

During periods of high order volume, processing may occasionally take longer. We appreciate your patience and will always work to get your order moving as quickly as possible.

Shipping Time

Estimated delivery time within the United States is 5–10 business days after your order has been processed.

Please keep in mind that delivery times are estimates and may vary depending on your location and other circumstances outside of our control.

Occasional delays may occur due to carrier operations, high order volume, weather conditions, holidays, or local disruptions.

Shipping Cost

We offer free shipping on all orders for a limited time.

There are no hidden shipping fees or additional shipping charges added at checkout.

If shipping terms change during a promotional period, the applicable details will be displayed on our website or during checkout.

Order Confirmation

After placing your order, you will receive an order confirmation email with your purchase details.

Please make sure your shipping information is correct before completing your order.

If you notice an error in your shipping information, contact us as soon as possible at contact.furruo@gmail.com.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email when tracking information is available.

You can use the provided tracking information to follow your order throughout the delivery process.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

Shipping Delays

While we aim to deliver every order within the estimated timeframe, unexpected delays may occasionally occur.

Delays can result from:

• High order volume

• Shipping carrier delays

• Severe weather conditions

• Holidays and peak shipping periods

• Customs or local transportation disruptions

• Incorrect or incomplete delivery information

If your order is significantly delayed, please contact us and our support team will be happy to assist.

Incorrect Shipping Address

Please carefully review your shipping address before placing your order.

Customers are responsible for providing accurate and complete delivery information at checkout.

Furruo is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you realize that your address is incorrect after placing an order, contact us immediately. While we will do our best to help, we cannot guarantee that an address can be changed once an order has entered processing or shipment.

Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please contact us.

We will work with the shipping carrier to help determine the status of your package and assist you with the next steps.

Furruo cannot guarantee replacement or refunds for packages confirmed as delivered by the shipping carrier.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at contact.furruo@gmail.com.

To help us resolve the issue efficiently, we may ask you to provide photos of the damaged package and product.

Undeliverable or Returned Packages

A package may be returned to the sender if the address is incorrect, incomplete, or if delivery cannot be completed.

If your package is returned to us, please contact our support team so we can review the situation and determine the appropriate next steps.

Additional shipping costs may apply if an order needs to be reshipped due to incorrect or incomplete information provided by the customer.

Delivery Address Changes

If you need to change your shipping address, please contact us immediately after placing your order.

We will make every reasonable effort to accommodate your request before the order is processed.

Once an order has been shipped, we are generally unable to change the delivery address.

Contact Us

If you have any questions about your order, shipping status, or delivery, our support team is here to help.

Email: contact.furruo@gmail.com

We are always happy to assist and make your Furruo experience as smooth as possible.

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Furruo
Made for Them. Chosen by You.

contact.furruo@gmail.com